B&W Classe
Rotel

Authorized Dealer RI/RA Request Form

Please fill out the form below to request a return authorization for a B&W Group product. Required fields are noted in bold font.

This form is for authorized B&W Group dealers only. For non-dealers, please use our Customer Request form here.

Dealer Contact Information
Contact Name:
Contact Email:
Contact Phone: Ext:
Dealer Information
Dealer Name: Dealer Code:
Address:
Address 2:
City: State: Zip:
Phone: Fax:
Remember this information on this computer:
Request Information
Requesting:
Model:
Serial:
Please type the first few letters of the model then select the model from the drop-down list that will appear.
Problem Description:
Reason for Credit Only:
Non-defective returns for credit may be subject to a 15% restocking fee.
Warranty Status
Warranty:
Customer / Dealer Stock:
Customer Name:
Date of Purchase: MM/DD/YYYY
Proof of Purchase:
Submit an electronic copy of the sales receipt here. Accepted file formats are PDF, JPG, BMP, GIF or TIF.
If proof of purchase is not submitted online, the receipt must be faxed to the appropriate number below for warranty repair or replacement. Be sure to reference the REQUEST ID which will be provided when this form is submitted, to ensure the receipt gets applied to this request.
  • B&W/Rotel: 800-681-0673
  • Classe: 514-636-1428
In order to provide the fastest service possible, we require a preapproved estimate of 2 hours labor plus return shipping for all non-warranty repairs. Labor rates are $75/hr for Rotel and B&W, and $90/hr for Classe repairs. An estimate will be provided for any repairs that exceed this amount for the repair cost (excluding return shipping).
This repair is approved up to $150 (B&W/Rotel) or $180 (Classe) plus return shipping.